Privacy Policy

Inferis ("we", "us", "our") is committed to handling the personal data of learners, enquirers, and website visitors with care. This policy explains what data we collect, how we use it, and what rights you have. It applies to data collected through our website and enrolment processes.

1. Who We Are

Inferis operates an AI online school based at 7 Jalan Lintas, 88300 Kota Kinabalu, Sabah, Malaysia. We are the data controller for personal data processed under this policy. For privacy enquiries, contact us at [email protected].

2. Data We Collect

We collect personal data through our website contact form and enrolment process. This may include:

• Full name
• Email address
• Phone number (optional)
• Message content submitted via contact form
• Programme enrolment details
• Written exercises and portfolio work submitted during study
• Website usage data through cookies and analytics tools (see Section 6)

We collect data directly from you when you submit a contact form, enquire about a programme, or enrol.

3. Legal Basis for Processing

We process your personal data on the following bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent — where you have given explicit consent, such as submitting the contact form
• Contract — where processing is necessary to deliver a programme you have enrolled in
• Legitimate interests — for general website operation, security, and improving our programmes

4. How We Use Your Data

Your personal data is used to:

• Respond to your enquiry or contact form submission
• Process enrolment and deliver programme materials
• Provide tutor and mentor feedback on submitted work
• Communicate programme updates or schedule changes relevant to your enrolment
• Understand how our website is used and improve its content

We do not use your data for unsolicited marketing. If you opt in to receive programme news or updates, you may opt out at any time by emailing [email protected].

5. Data Sharing

We do not sell or share your personal data with third parties for their marketing purposes. Data may be shared with:

• Service providers — such as email hosting and secure file storage providers, under data processing agreements
• Tutors and mentors — who need access to your submitted work to provide feedback
• Legal authorities — where required by law or regulatory request

Where data is processed by third-party tools (for example, analytics services), this is subject to their own privacy policies. We select providers that maintain appropriate data security standards.

6. Cookies

Our website uses cookies to operate correctly and to understand how visitors use it. Essential cookies are required for basic functionality. Analytics and preference cookies are optional and subject to your consent. For full details, see our Cookie Policy.

7. Data Retention

We retain personal data for as long as reasonably necessary:

• Contact form enquiries: up to 12 months from submission if no enrolment follows
• Enrolment and programme records: up to 3 years after programme completion
• Financial transaction records: 7 years in line with Malaysian accounting requirements
• Analytics data: in anonymised or aggregated form only, with no fixed deletion schedule

You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records.

8. Data Security

We take reasonable technical and organisational steps to protect your data against unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for data transmitted through the website
• Access controls limiting which team members can view personal data
• Secure storage with reputable hosting providers
• Regular review of access permissions

In the event of a data breach that may affect your rights, we will notify you and the relevant authority as required under the PDPA.

9. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing based on consent
• Request that we cease processing your data in certain circumstances
• Request deletion of your data, subject to legal obligations

To exercise any of these rights, write to [email protected]. We will respond within 21 days. If you believe we have not handled your data appropriately, you may contact the Personal Data Protection Commissioner of Malaysia.

10. Third-Party Links

Our website may contain links to external resources or tools. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing personal data with them.

11. Children

Inferis programmes are intended for learners aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us at [email protected] and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy. For significant changes, we will notify enrolled learners by email.

13. Contact

For questions about this policy or your personal data:

• Email: [email protected]
• Address: 7 Jalan Lintas, 88300 Kota Kinabalu, Sabah, Malaysia
• Phone: +60 88 246 705